Branch: Lumber Plus Miami, Miami
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We hope this FAQ page addresses the most common questions our customers have while shopping on our e-commerce platform. If you have any additional questions, feel free to reach out to our customer support team for further assistance. Happy shopping with Lumber Plus.

  • Lumber Plus is a leading online retailer of high-quality lumber and building materials. We offer a wide selection of Ipe wood products and accessories, catering to DIY enthusiasts, contractors, and homeowners.
  • Currently, our e-commerce offerings include Ipe products, a variety of accessories, and deck tiles. However, keep an eye out as we’re continually expanding our product range. If you’re searching for something specific and haven’t found it, please give us a call at (888) 454-7229. Our experienced sales representatives will gladly guide you through our extensive catalog of thousands of SKUs available offline.
  • To place an order with Lumber Plus, simply browse our website and add the desired items to your shopping cart. Then proceed to the secure checkout process, where you can enter your shipping and payment information. Once the order is confirmed, you will receive an email with the order details.
  • We accept all major credit cards, including Visa, MasterCard, and American Express. Additionally, we support payments through PayPal for added convenience.
  • At the moment, our online shipping is limited to the state of Florida. However, we cater to customers across the entire country through our dedicated sales representatives who accept orders via phone and email. For nationwide orders, please contact us at (888) 454-7229 or email us at [email protected].
  • We offer standard ground shipping for most orders, with delivery times ranging from 1 to 5 business days after the order has been placed and processed and payment has been approved. Expedited shipping options are also available for quicker delivery.
  • Shipping costs are calculated based on the weight and dimensions of the items in your order, as well as the shipping address. You can view the shipping costs during the checkout process before finalizing your purchase.
  • We provide a 30-day return policy for your convenience, although it’s important to note that a 25% restocking fee will be applied to returns. Please be aware that returns are not accepted for opened containers or oils, and special order (SO) products are non-returnable. Click here for more detailed information about our return policy. If you have any questions or concerns, please don’t hesitate to contact our dedicated customer support team.
  • Our Ipe wood is renowned globally for its excellence in decking, docks, and more. It’s backed by certifications from the FSC and other leading sustainability platforms, ensuring its sustainability. The majority of the accessories featured on our e-commerce platform include manufacturer warranties. Should you encounter any issues with a warranted product, kindly reach out to our customer support team for guidance.
  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.
  • If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders with already-processed shipping cannot be modified or canceled.
  • Absolutely — we extend bulk and wholesale pricing options for orders of substantial quantity. Our offline store offers an expansive range of product lines beyond Ipe wood. To explore these options, please contact our sales team at [email protected] or call (888) 454-7229. We’re here to discuss your specific requirements and provide you with a tailored quote.
  • We take data security seriously. Your personal information and payment details will be encrypted and protected through industry-standard SSL technology, ensuring a safe and secure shopping experience.
  • In the rare event that you receive damaged or defective items, please contact our customer support team at [email protected] immediately. We will arrange for a replacement or refund as per our return policy.
  • Getting in touch with our customer support team is easy: simply send an email to [email protected]. We’re committed to responding to all inquiries as soon as possible.
  • Yes, we frequently offer special discounts and promotions. Stay updated by subscribing to our newsletter and following our social media channels for exclusive deals and offers.
  • Yes, if you prefer to place your order over the phone, you can call our customer support team at (888) 454-7229. We will be happy to assist you with the ordering process.